退款政策
Returns & Refund Policy
We want you to love your Tiny Joy Studio purchase. If for any reason you're not completely satisfied, we're here to help.
Return Window
You have 30 days from the date you receive your order to request a return.
Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging with all tags attached
Non-returnable Items
- Sale or clearance items
- Custom or personalized orders
Return Shipping
- For quality issues or damage: we cover the return shipping cost.
- For change of mind: the buyer is responsible for return shipping.
How to Start a Return
1. Contact us at `hello@tinyjoystudio.studio` with your order number and the items you wish to return.
2. We will provide you with the return address and instructions.
3. Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refunds
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you need a different item, you can request an exchange. The same return conditions apply.
Contact Us
If you have any questions, please email us at `hello@tinyjoystudio.studio`.